{"id":5161,"date":"2026-01-19T17:24:39","date_gmt":"2026-01-19T17:24:39","guid":{"rendered":"https:\/\/isimarkets.com\/?p=5161"},"modified":"2026-03-30T19:18:51","modified_gmt":"2026-03-30T18:18:51","slug":"exito-del-cliente-es","status":"publish","type":"page","link":"https:\/\/isimarkets.com\/es\/acercarse-es\/exito-del-cliente-es\/","title":{"rendered":"Customer Success"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e5161-e1 m3zd-0 breadcrumbs\" id=\"breadcrumbs\"><div class=\"x-row x-container max width e5161-e2 m3zd-1 m3zd-2 m3zd-3 m3zd-4 m3zd-9\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e3 m3zd-j\"><nav class=\"x-crumbs e5161-e4 m3zd-l\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-current x-crumbs-link\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/isimarkets.com\/es\/\" title=\"You Are Here\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div><div class=\"x-section e5161-e5 m3zd-0 hero title\" id=\"title\"><div class=\"x-row x-container max width e5161-e6 m3zd-1 m3zd-2 m3zd-3 m3zd-5 m3zd-a m3zd-b\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e7 m3zd-j\"><span class=\"x-image e5161-e8 m3zd-m m3zd-n\"><img decoding=\"async\" src=\"https:\/\/isimarkets.com\/wp-content\/uploads\/Customer-Success-Banner-scaled.webp\" width=\"1280\" height=\"519\" alt=\"Tres personas en un entorno de oficina informal se concentran atentamente en la pantalla de un port\u00e1til que muestra un documento. El ambiente es reflexivo y colaborativo.\" loading=\"lazy\"><\/span><\/div><\/div><\/div><div class=\"x-row x-container max width e5161-e9 m3zd-1 m3zd-2 m3zd-3 m3zd-5 m3zd-a m3zd-c\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e10 m3zd-j\"><div class=\"x-text x-content e5161-e11 m3zd-o m3zd-p\"><h1>Vamos m\u00e1s all\u00e1<\/h1>\n<h2><mark>Impulsando el \u00e9xito de nuestros clientes<\/mark><\/h2><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e5161-e12 m3zd-1 m3zd-2 m3zd-3 m3zd-5 m3zd-a m3zd-d\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e13 m3zd-j\"><div class=\"x-text x-content e5161-e14 m3zd-o m3zd-p\">Sabemos que nuestros clientes no solo esperan contenido y datos de alta calidad. Tambi\u00e9n valoran un acompa\u00f1amiento que les ayude a maximizar el valor de nuestros servicios y a cumplir sus objetivos. <\/div><\/div><\/div><\/div><\/div><section class=\"x-section e5161-e15 m3zd-0\"><div class=\"x-row x-container max width e5161-e16 m3zd-1 m3zd-3 m3zd-5 m3zd-6 m3zd-a m3zd-e\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e17 m3zd-j m3zd-k\"><div class=\"x-text x-content e5161-e18 m3zd-o m3zd-q\">Contamos con un equipo de Customer Success de clase mundial, equipo de soporte al cliente, account managers dedicados, economistas, expertos en industria y especialistas en tecnolog\u00eda en todo el mundo, que trabajan de forma conjunta para ayudar a nuestros clientes a alcanzar sus objetivos.<\/div><\/div><\/div><\/div><\/section><section class=\"x-section e5161-e19 m3zd-0 features beige\" id=\"features\"><div class=\"x-row x-container max width e5161-e20 m3zd-1 m3zd-2 m3zd-3 m3zd-7 m3zd-f m3zd-g\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e21 m3zd-j\"><div class=\"x-text x-content e5161-e22 m3zd-o m3zd-p\"><h2>Acompa\u00f1amiento inicial del cliente<\/h2><\/div><\/div><div class=\"x-col e5161-e23 m3zd-j\"><div class=\"x-text x-content e5161-e24 m3zd-o m3zd-p\"><ul>\n \t<li>\n<h3>Soporte de incorporaci\u00f3n<\/h3>\n<p>Durante el proceso de incorporaci\u00f3n, el \u00e1rea de soporte acompa\u00f1a a los usuarios paso a paso para que puedan utilizar y navegar nuestras plataformas de forma eficiente. Nuestro objetivo es que cada usuario se sienta c\u00f3modo encontrando toda la informaci\u00f3n que necesita desde el inicio. <\/p>\n<\/li>\n \t<li>\n<h3>Soporte 24\/5<\/h3>\n<p>Nuestros equipos de Customer Success, soporte y especialistas en cada materia, est\u00e1n disponibles para responder las consultas de los usuarios de forma inmediata, 24\/5, a trav\u00e9s de correo electr\u00f3nico o chat. Ofrecemos soporte en ingl\u00e9s, canton\u00e9s, mandar\u00edn, polaco, espa\u00f1ol y portugu\u00e9s. <\/p>\n<\/li>\n \t<li>\n<h3>Soporte API<\/h3>\n<p>Nuestro equipo de soporte especializado estar\u00e1 a tu disposici\u00f3n para profundizar en las funcionalidades y ventajas de nuestra soluci\u00f3n de API y su aplicaci\u00f3n en tus procesos.<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><span class=\"x-image e5161-e25 m3zd-m m3zd-n\"><img decoding=\"async\" src=\"https:\/\/isimarkets.com\/wp-content\/uploads\/Customer-Success-Full-Width-Image-scaled.webp\" width=\"1280\" height=\"480\" alt=\"Un hombre con pelo gris y gafas gesticula mientras habla con una mujer de pelo rizado en una oficina. El entorno es luminoso, transmitiendo una atm\u00f3sfera concentrada.\" loading=\"lazy\"><\/span><section class=\"x-section e5161-e26 m3zd-0 features beige\"><div class=\"x-row x-container max width e5161-e27 m3zd-1 m3zd-2 m3zd-3 m3zd-7 m3zd-f m3zd-h\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e28 m3zd-j\"><div class=\"x-text x-content e5161-e29 m3zd-o m3zd-p\"><h2>Entrenamiento para clientes<\/h2><\/div><\/div><div class=\"x-col e5161-e30 m3zd-j\"><div class=\"x-text x-content e5161-e31 m3zd-o m3zd-p\"><ul>\n \t<li>\n<h3>Webinars y workshops para clientes<\/h3>\n<p>Creamos talleres de capacitaci\u00f3n personalizados, adaptados a los requerimientos de cada cliente.<br>Los usuarios tienen acceso directo a expertos en los productos y a materiales de aprendizaje en l\u00ednea que apoyan su formaci\u00f3n continua. <\/p>\n<\/li>\n \t<li>\n<h3>Recursos de capacitaci\u00f3n<\/h3>\n<p>Nuestras plataformas incluyen videos tutoriales dise\u00f1ados para apoyar a los usuarios en la navegaci\u00f3n y el uso eficiente de la plataforma, sus herramientas y funcionalidades, junto con soporte continuo en la localizaci\u00f3n de datos e informaci\u00f3n. <\/p>\n<\/li>\n \t<li>\n<h3>Gerente de cuenta dedicado<\/h3>\n<p>A trav\u00e9s de sesiones de capacitaci\u00f3n programadas, nuestros gerentes de cuenta apoyan a los usuarios para maximizar el uso y el valor de las plataformas CEIC, EMIS, EPFR y REDD.<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e5161-e32 m3zd-0 text-image\"><div class=\"x-row x-container max width e5161-e33 m3zd-1 m3zd-2 m3zd-7 m3zd-8 m3zd-f m3zd-i\" id=\"unique-coverage\"><div class=\"x-row-inner\"><div class=\"x-col e5161-e34 m3zd-j\"><span class=\"x-image e5161-e35 m3zd-m\"><img decoding=\"async\" src=\"https:\/\/isimarkets.com\/wp-content\/uploads\/Marika-Lesell.png\" width=\"1646\" height=\"1648\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e5161-e36 m3zd-j\"><div class=\"x-text x-content e5161-e37 m3zd-o m3zd-p\"><h5>\u201cEn mi rol como Global Head of Customer Success, el servicio al cliente es una de mis mayores pasiones, porque el impacto real se construye a partir de relaciones s\u00f3lidas. Junto a nuestro equipo global, colaboramos de forma cercana con los clientes para entender sus necesidades, profundizar las alianzas y generar valor de manera constante.\u201d<\/h5>\n<p>Marika Lesell, Head of Customer Success<\/p><\/div><\/div><\/div><\/div><\/section><div class=\"cs-content x-global-block x-global-block-4999 e5161-e38\"><section class=\"x-section e4999-e2 m3uv-0 cta accent\" id=\"cta\"><div class=\"x-row x-container max width e4999-e3 m3uv-1 m3uv-2\"><div class=\"x-row-inner\"><div class=\"x-col e4999-e4 m3uv-3\"><div class=\"x-text x-content e4999-e5 m3uv-4\"><h2>Request Demo<\/h2>\n<p class=\"highlight\"><mark>Turn complexity into clarity<\/mark><\/p>\n<p class=\"cta\"><a class=\"button request-demo\" href=\"\/demo\/\">Request Demo<\/a><\/p><\/div><\/div><div class=\"x-col e4999-e6 m3uv-3\"><div class=\"x-text x-content e4999-e7 m3uv-4\"><div class=\"x-image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01.webp\" alt=\"\" width=\"2000\" height=\"2000\" class=\"alignnone size-full wp-image-4819\" srcset=\"https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01.webp 2000w, https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01-300x300.webp 300w, https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01-1024x1024.webp 1024w, https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01-150x150.webp 150w, https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01-768x768.webp 768w, https:\/\/isimarkets.com\/wp-content\/uploads\/Demo-01-1536x1536.webp 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>HomeVamos m\u00e1s all\u00e1 Impulsando el \u00e9xito de nuestros clientesSabemos que nuestros clientes no solo esperan contenido y datos de alta calidad. Tambi\u00e9n valoran un acompa\u00f1amiento que les ayude a maximizar el valor de nuestros servicios y a cumplir sus objetivos. Contamos con un equipo de Customer Success de clase mundial, equipo de soporte al cliente, account managers dedicados, economistas, expertos&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5143,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"content-type":"","cpa_authors":[],"cpa_override_default":false,"footnotes":""},"class_list":["post-5161","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer success y soporte | Maximiza el valor de ISI Markets<\/title>\n<meta name=\"description\" content=\"Maximiza el valor con el soporte de custoemr success de ISI Markets, que incluye incorporaci\u00f3n, formaci\u00f3n y optimizaci\u00f3n continua de la plataforma.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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